Residential Tenant Hub
Welcome To Time Conti Sheffield’s Tenant Hub!
As a valued tenant, we want to ensure you feel supported and informed throughout your tenancy journey. This page is designed to provide you with some essential information to help make your renting experience smooth and stress-free. We are committed to providing the quality service you deserve, as well as advice you can trust.
If you have any questions or need further assistance, our friendly team is always here to help.
Our Promise To You
- You'll receive a personalised service by a dedicated property manager
- We will return your phone calls and answer your emails promptly
- Any required maintenance will be attended to quickly and efficiently
Requesting Maintenance & Repairs
Got a maintenance issue? We’re here to help.
From leaky taps to faulty air conditioners, it’s important to report any maintenance issues as soon as they arise. Here’s how you can get in touch:
Routine Repairs
For non-urgent issues like minor repairs or appliance faults, please log any maintenance requests with your property manager directly via email with photo evidence if possible. Once received, we aim to respond to all request promptly.
Emergency Repairs
For urgent repairs, defined in the Residential Tenancies Act as repairs that are necessary for the supply or restoration of an essential service, or to avoid exposing a person to the risk of injury, exposing property to damage, or causing undue hardship and inconvenience, call our office immediately on 9362 5333. If it’s outside of business hours, your call will be directed via text and email to your property manager.
Your Responsibilities As A Tenant
As a tenant, it’s important to understand your responsibilities to keep the property in good condition and ensure a positive experience for all involved.
Rent Payments
The frequency of your rent payments is outlined in your lease agreements and must be paid on or before the due date. We recommend setting up a direct debit to avoid missing a payment. If you experience financial difficulties, it’s crucial to let us know as soon as possible.
Property Upkeep
You’re responsible for keeping the property clean and free of damage. This includes regular cleaning, gardening (if applicable) and ensure smoke alarms are not tampered with. Report any damage or safety concerns immediately to avoid further issues.
Pets
If you have, or plan to get, a pet, please ensure it’s approved in writing by your property manager. Failure to do so may result in a breach on your lease agreement.
Moving Out
When it’s time to move out, you must provide notice in writing. On periodic leases this notice needs to be at least 21 days. For fixed term leases, at least 30 days written notice is required. Ensure the property is left in the same condition as when you moved in to ensure a smooth bond refund process. You will be sent a moving out checklist to cover all necessary bases.
Registering Your Requirements
Struggling to find a new rental property? Specify your requirements on our Tenant Database to be notified of suitable properties when they become available. Simply fill out our registration form with your preferences and we’ll match you with properties meeting your criteria.
By registering, you’ll gain access to pre-listing notifications and be able to view rentals before they hit the market. Our team is committed to helping you find the right rental to fit your needs and lifestyle.
Check Out Our Available Properties
Ready to find your next home? Explore our current listings and discover a range of quality properties currently available to rent. Whether you’re searching for a spacious family home or a modern apartment, we have something to suit every taste and budget.
View our Available Properties to see what’s currently on offer. If you have any questions, feel free to get in touch with our team.
We’re Here To Help
If you have any further questions or need any assistance, don’t hesitate to reach out. Our team is here to ensure your tenancy experience is as smooth as possible. For all email enquiries, please contact your property manager directly.
- Phone: 9362 5333
- Visit Us: 338 Albany Highway, Victoria Park, WA, 6100
We look forward to supporting you throughout your tenancy!
